How do you onboard a new client?
You’ve bought your contract. But now what? When do you send it to your client, before the invoice or after? What’s the best process to ensure a smooth experience when…
The Best Client Relationship Management System
Have you heard people talking about client relationship management systems? Do you nod your head, whilst wondering why you would need one? Do you want to know how using one…
3 Key business metrics you need to track in your online service business
As an operations consultant, business metrics and tracking performance are one of my favourite things to do and a task which really promotes business growth and reflection. By knowing your…