Sales Terms and Conditions
All rights reserved Ⓒ 2020 – 2026 Olivier Consultancy®
Below are general sales terms for instant access purchases (e-downloads) and other in-person or online training sessions and consultancy unless otherwise specified. All training slides and intellectual property within templates or workshops may not be copied or replicated in any way.Under no circumstances may templates or training content be duplicated, copied, reproduced or replicated by any other party.These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Our Terms of Purchase are governed by UK legislation. It is important that you are aware that:
Digital Products
You are purchasing a template document this does not create a consultant client relationship and the templates or training content is not to be construed as advice. All materials are information only.
- On purchase you will be provided with instant access to the template or the training material. At the point of purchase, you are confirming your express consent to receive the access to the content immediately. In agreeing to be granted access at the point of purchase you will lose your right to cancel and your right to a refund.
- We make no guarantees that any templates, training material or bonuses and any other documents will be suitable.
- The Terms of Use for our Site and our Privacy Statement can be found on separate pages on our website www.olivier-consultancy.co.uk/privacy
- You are responsible for any tech platform subscription costs. Some examples given in training and templates may use features from paid plans.
It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist. Please email hello@olivier-consultancy.co.uk with any queries. Please make us aware as soon as possible if you are in any way dissatisfied with your purchase and we will do our best to remedy the situation.
You can find the details and contents relating to each specific product on the sales page at the point of purchase.
When you buy a template or a training material you obtain instant access to digital copies of the documents and/or training videos. You will receive the templates as PDF documents or Google Drive documents. You can download and save the documents to your device. As you receive this file instantly you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs.
Should you contact us via social media or email before you make a purchase we will do our best to support you with the template which may best suit your needs. We make no guarantee that the template we recommend is suitable for you or your business and we are unable to provide you with legal advice.
Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you are free to use the download digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit or share any of our products with third parties.
Should you have any problems with downloading your file or be unable to access the download please email us at hello@olivier-consultancy.co.uk
Should you consider that you have grounds to obtain a refund which are not set out above you should email hello@olivier-consultancy.co.uk to set out your refund request.
All refunds are provided in accordance with your statutory rights.
Right of withdrawal for EU consumers
If you are purchasing as a consumer based in the European Union, you may have a legal right to withdraw from your purchase within 14 days, unless an exception applies.
For digital products, including but not limited to templates, downloads, calculators, workbooks, online courses, mini-courses, digital resources and other instant-access materials, you acknowledge that access to the product may begin immediately after purchase.
By purchasing an instant-access digital product, you expressly consent to the immediate supply of the digital content and acknowledge that, once access has been provided, you may lose your legal right of withdrawal.
Where you have given this consent and acknowledgement at checkout, we are not required to provide a refund if you later change your mind, unless required by law.
This does not affect any statutory rights you may have if a digital product is faulty, not as described, or not supplied as required by law.
Using our Templates, Courses and Training Content
Our content is designed to provide information only. They are not to be construed as advice. At all times the information within our courses and downloads should be considered generic only and should you need personalised advice or support you should speak with a consultant.
No guarantees are made in reference to possible revenue from upskilling with Olivier Consultancy and results may vary. The training given is generic and non-contractual. At no point do we become liable for your future earnings and do not accept any responsibility for your business decisions or applications following the purchase of any template, download, training or course.
Online Consultations and Strategy Days
Online sessions are held via Zoom. If you are unable to attend due to illness or other unavoidable event, please contact Kate Kurdziej on kate@olivier-consultancy.co.uk to reschedule. Any resheduled appointment must take place within 1 month of the original booking date. You may only reschedule once.
Payment is due in advance and in full, or alternatively your payment plan must have commenced, to secure your appointment date and time.
If the subscription payment fails it is the Client’s responsibility to update their card details or pay by another means within 5 working days from the failed payment.
In accepting the terms of this Agreement, the Client is confirming to pay the entire programme fee. There will not be a refund, discount or option for part-payment of services if the Client decides not to proceed with the full Consultancy programme.
Additional support:
Any call notes, templates or resources agreed in advance as per your package will be sent to you via email within 2 working days of the call.
Any ongoing support agreed in advance as per your package is provided via Slack, access details will be provided during your consultation. Slack is a free platform and can be accessed via your phone app store or by desktop.
Please consult your agreed package for the specific inclusions.
The effectiveness of the methods and consultancy on achieving results are dependent on compliance and implementation by the Client and no guarantees of specific results are made.
The Consultancy services are not to be construed as counselling and/or therapy of any kind.
The Consultancy services do not include legal and financial advice or any done-for-you implementation.
Group Strategy Days, Online and In-Person Events, Workshops, Masterclasses and Virtual Retreats
Your booking and what is included
By purchasing a ticket, you are booking a place at the specific event selected during checkout.
Each event may have different inclusions, formats, durations and deliverables. Please refer to the individual event description and checkout page for full details of what is included in your purchase, including the event date, timings, location (where applicable), refreshments, meals, materials and any additional resources.
Your ticket includes only the services and deliverables expressly stated in the event description or at checkout. Travel, accommodation and other personal expenses are not included unless specifically stated.
All events are facilitated by Olivier Consultancy and may include group discussions, strategic guidance, practical exercises and individual reflection, depending on the format advertised.
The information, guidance and recommendations provided during our events are for general business strategy and educational purposes only. They do not constitute legal, financial, tax, investment, medical or therapeutic advice. Attendees should seek appropriate advice from qualified professionals where required.
All business decisions, actions and implementations made during or following an event remain the sole responsibility of the attendee. Participants are responsible for evaluating the suitability of any strategies, recommendations or ideas in relation to their own individual circumstances.
Olivier Consultancy does not guarantee specific business results, financial returns or commercial outcomes from participation in any event.
To the fullest extent permitted by applicable law, Olivier Consultancy shall not be liable for losses arising from business decisions or actions taken by attendees in reliance on the guidance provided.
Cancellations and refunds
You may request a refund within 14 days of purchase if you are no longer able to attend, subject to the conditions below.
As you are purchasing a place at an event taking place on a specific date, refunds will not be available once the initial 14-day cancellation period has expired.
For bookings made less than 14 days before the event, no voluntary refund period applies, and tickets are non-refundable from the date of purchase, except where required by applicable law.
Please check your availability carefully before booking, as we cannot guarantee transfers to alternative dates or events.
Ticket transfers and substitutions
If you are unable to attend due to illness or other unforeseen circumstances, you may nominate another suitable person to attend in your place, provided you notify us at least 24 hours before the event.
Any substitute attendee must meet the eligibility requirements of the event, where applicable.
All transfer requests must be submitted to hello@olivier-consultancy.co.uk. No substitutions will be accepted within 24 hours of the event.
Changes or cancellations by Olivier Consultancy
We reserve the right to make reasonable adjustments to the event schedule, content, facilitator arrangements or venue where necessary, provided these changes do not materially alter the overall experience or advertised deliverables.
In the unlikely event that Olivier Consultancy cancels an event, attendees will be offered a full refund of their ticket price or the option to transfer to an alternative date, where available.
We are not responsible for additional costs incurred by attendees, including travel, accommodation or other personal arrangements, except where required by applicable law.
Participation and outcomes
Our events are designed to provide professional guidance, strategic thinking, practical tools and an opportunity to step away from the day-to-day running of your business.
While we aim to ensure every attendee receives a valuable experience, individual business results will depend on your circumstances, decisions and implementation following the event. No specific financial, commercial or business outcomes are guaranteed.
Photography and marketing
Photography and video may be captured during in-person events for Olivier Consultancy’s marketing and promotional purposes. Where attendees are identifiable, appropriate consent will be obtained before their images or recordings are used for promotional purposes.
Further information
All cancellation, refund or amendment requests must be made in writing to hello@olivier-consultancy.co.uk.
Separate terms and conditions apply to our residential in-person retreats, which can be found here:
https://olivier-consultancy.co.uk/retreat-terms-and-conditions/
Nothing in these terms affects your statutory consumer rights under applicable law.
Law and Jurisdiction
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England shall have exclusive jurisdiction to settle any such claim or dispute.